Refund policy
AAA Band Rentals Return & Refund Policy
Effective Date: May 2026
Returns & Exchanges
At AAA Band Rentals, we want you to be confident in your purchase. We understand that choosing a musical instrument is personal, and sometimes an instrument may not be the right fit. Our return policy is designed to provide customers with a reasonable opportunity to evaluate a purchase while protecting the value and condition of the instruments we sell.
New Merchandise — 30-Day Returns
Unless otherwise stated below, new merchandise may be returned within 30 days of delivery for a refund or exchange.
A Return Authorization must be requested before merchandise is shipped back to AAA Band Rentals.
Returned merchandise must be received in the same condition in which it was delivered and must include all original:
- Packaging
- Cases
- Accessories
- Mouthpieces
- Documentation
- Warranty materials
- Tags
- Manuals
- Promotional items
Merchandise showing excessive use, wear, damage, odors, pet hair, smoke exposure, contamination, scratches, dents, missing components, altered packaging, or other conditions inconsistent with a normal evaluation period may be subject to a return-condition adjustment reflecting the reasonable cost of cleaning, sanitizing, repairing, replacing missing materials, or loss in resale value.
AAA Band Rentals reserves the right to refuse a return when an item has been damaged, abused, altered, or returned in a condition that prevents reasonable resale.
Free Shipping & Returned Purchases
Free outbound shipping is a benefit provided with a completed purchase.
If an order that received free shipping is subsequently returned for reasons other than an error by AAA Band Rentals or a verified defective product, AAA Band Rentals’ actual outbound shipping cost will be deducted from the customer’s refund or merchandise credit.
The customer is also responsible for return shipping.
If AAA Band Rentals provides a prepaid return shipping label for a customer-remorse return, the cost of that return label will also be deducted from the refund.
If an item is being returned because AAA Band Rentals shipped the wrong merchandise, or because the merchandise arrived damaged or is confirmed defective, AAA Band Rentals will be responsible for the appropriate shipping costs.
Instrument Purchases Are Not Free Trials
Our return privilege is intended to allow customers to determine whether a purchased instrument is suitable for them. It is not a free instrument trial, rental, or audition program.
Customers who choose to return an instrument because of personal preference—including tone, feel, response, resistance, playing characteristics, or simply changing their mind—remain responsible for applicable outbound and return shipping costs.
Brass & Woodwind Instruments
For health and sanitation reasons, all returned brass and woodwind instruments are inspected and sanitized before being offered for sale again.
A $10 sanitation fee will be deducted from refunds on returned brass and woodwind instruments that have been played.
Additional reasonable cleaning or restoration charges may apply when an instrument is returned with excessive dirt, residue, odors, pet hair, contamination, staining, or other conditions requiring cleaning beyond normal sanitation.
Used, Demo, Clearance & Open-Box Merchandise
Used merchandise is not returnable because of buyer’s remorse, personal preference, tone, feel, comparison shopping, or because the customer subsequently finds another model or price they prefer.
If a used instrument or item has a significant undisclosed defect or is materially different from its description, please contact AAA Band Rentals promptly so we can evaluate and resolve the issue.
Items clearly identified as Final Sale are not returnable except where required by law.
Demo, open-box, clearance, closeout, and discontinued merchandise may carry different return conditions as stated on the product listing or invoice.
Special Orders & Modified Merchandise
The following are not returnable unless defective or incorrectly supplied by AAA Band Rentals:
- Special-order merchandise
- Custom-ordered merchandise
- Custom-finished merchandise
- Personalized merchandise
- Merchandise modified at the customer’s request
- Items involving customer-requested installation or labor
- Opened reeds
- Used mouthpieces
- Used personal-use or hygiene-sensitive accessories
Return Authorization Required
Before returning merchandise, please contact:
AAA Band Rentals, LLC
20 Fitch Street
Norwalk, CT 06855
203-416-6359
A Return Authorization must be obtained before shipping a return.
The Return Authorization should appear on the shipping label or outer shipping carton and should not be written directly on the manufacturer’s packaging.
Return Packaging
Customers are responsible for securely packaging returned merchandise.
If an item was originally double-boxed, it must be returned double-boxed. Original packaging should be used whenever possible.
Customers should use a trackable and adequately insured shipping method. AAA Band Rentals is not responsible for damage occurring during return transportation arranged by the customer.
Refund Inspection
All returns are inspected before a refund is finalized.
Receiving a returned package does not constitute acceptance of the merchandise as being in original or returnable condition.
After inspection, AAA Band Rentals will determine the applicable refund, exchange, merchandise credit, shipping deduction, sanitation charge, or return-condition adjustment in accordance with this policy.
Refunds are issued to the original method of payment whenever practicable.
Questions?
We would much rather help you choose the right instrument before you order than have you purchase something that is not appropriate for you.
Please contact us with questions about instrument selection, specifications, playing characteristics, or compatibility before ordering.
AAA Band Rentals, LLC
20 Fitch Street
Norwalk, CT 06855
203-416-6359