Musical Instrument Rental Questions

To see our UPDATED Terms and Conditions that will take effect July 15, 2018, Click Here. 

 

Table of Contents

General Rental Questions

What Instruments do you have available for rent?

How Long Can I Rent For?

How much does it cost to rent an instrument?

Where can I go to rent an instrument?

Rental Assurance

What is the Rental Assurance?

Can I purchase the Rental Assurance after I've left the store?

Can I purchase a second Rental Assurance plan for my rental instrument?

Exchanging

Can I exchange my rental instrument for a different brand instrument?

Can I change instrument types during my trial period?

Repairing

If my instrument needs maintenance, can I bring it anywhere to get it fixed?

Are broken strings covered under my rental contract?

"My bow doesn't work!" or "I can't get my instrument to make any sound using the bow.”

My instrument's case broke, am I responsible for its replacement?

Purchasing

What is the purchase price of my instrument?

How much of my rental payments may be applied toward purchasing an instrument?

Can I purchase a new instrument with my rental monies?

Can I purchase an intermediate-level instrument with my rental monies?

Billing

How am I billed?

What EXACT day will I be billed?

If a rental is returned before its due date, can I receive a refund or credit?

What happens if I fall behind on my monthly payments?

 

 

GENERAL RENTAL QUESTIONS

 

Q. What Instruments do you have available for rent?

Strings Brass Woodwind Percussion
Violin Trumpet Flute Bell Kit
Viola Trombone Piccolo Snare Drum Kit
Cello Baritone Horn Clarinet
Acoustic Bass French Horn Bass Clarinet

Double French Horn
Oboe
Alto Saxophone
Tenor Saxophone
Baritone Saxophone

 

Q. How long can I rent for?

As long as you want! We offer rates in monthly increments.

 

Q. How much does it cost to rent an instrument?

When you rent from us, you get a quality musical instrument that suits your child's needs, your band director's requirements, and your budget.

 

Instrument rental pricing is determined by the instrument group. 

Group A Group B Group C  Group D
Clarinet Oboe French Horn Double French Horn
Flute Piccolo Baritone Horn Bass Clarinet
Trumpet Alto Saxophone Tenor Saxophone Baritone Saxophone
Trombone Cello String Bass Bassoon
Bell Kit    
Drum Kit  
Violin  
Viola  
$20/month $35/month $55/month  $95/month
Monthly Rental, plus Sales Tax.

 

Q. Where can I go to rent an instrument?

We have affiliates conveniently located throughout in Fairfield County and Westchester Counties:

AAA Band Rentals, LLC. 
(Headquarters)
20 Fitch Street 
Norwalk, CT. 06855
(203) 416-6359

Crescendo Music
351 Boston Post Rd
Darien, CT 06820
(203) 656-2155

Ridgefield Music Studios
19 Governor St
Ridgefield, CT 06877
(203) 438-7446

Woodbury Music Shop
714 Main St South
Woodbury, CT 06798
(203) 263-8232

Cortland School of Performing Arts

Location 1

24 Old Albany Post Road
Croton-on-Hudson, NY 10520 
(914) 402-4250

Location 2

1851 E. Main Street (RT6)
Mohegan Lake, NY. 10547 
(914) 402-4250


 

 

RENTAL ASSURANCE

Q. What is the Rental Assurance?

UPDATED FOR 2018-19

For an additional $7.00 per month (not included in the monthly rental payment), we offer a waiver of liability for you in case you damage your rental instrument. You will not be liable for the cost of your instrument, nor for any repair costs or deductibles. However, you WILL be liable for any replacement parts or accessories that came with your instrument that are deemed irreparable or are no longer present. Rental Assurance is valid as long as your account is current. Any lapses in payments may result in lapses of coverage. It is non-transferable, non-refundable and cannot be pro-rated. We reserve the right to terminate coverage under excessive loss conditions, or if no Rental Assurance payment has been made for over 30 days.

 

Q. Can I purchase the Rental Assurance after I've left the store?

Yes! However, we would need to physically inspect your rental instrument to make sure damage has not already been done to it. Therefore, a second trip to the music store will be necessary. This is why we strongly urge customers to make the purchase at time of rental. 

 

Q. Can I purchase a second Rental Assurance plan for my rental instrument?

No. The Rental Assurance plan is a one-time purchase per rental contract.

 

 

EXCHANGING YOUR RENTAL INSTRUMENT

Q. Can I exchange my rental instrument for a different brand instrument?

Yes! Depending on availability, we will try our best to exchange your instrument to a brand of your choosing.


Q. Can I change instrument types during my trial period?

Yes! An instrument type can be changed at anytime (provided the account is up to date).  Also, depending on what new instrument you want to switch to, there may be an increase in monthly rental fee.

 


REPAIRING YOUR RENTAL INSTRUMENT

Q. If my instrument needs maintenance, can I bring it anywhere to get it fixed?

No. All repair work must be done by one of our approved technicians. 

 

Q. Are broken strings covered under my rental contract or under the Rental Assurance?

No. Strings are not covered, even with the Rental Assurance. However, bows are! 

 

Q. "My bow doesn't work!" or "I can't get my instrument to make any sound using the bow.”

Make sure the bow hair is tight (but not too tight!), and rub a sufficient amount of rosin on the bow hair to have the bow hair stick to the strings and create sound. Bows will not produce sound without enough rosin. 

 

Q. My instrument's case broke, am I responsible for its replacement?

Normal wear and tear is acceptable. Worn material edges, loose handles, broken zipper pulls, bow retainers and inner pocket doors do come loose or break from time to time and are generally not something the customer should worry about. 

However, If your instrument's case has been abused (e.g. crushed by the car, stepped or sat on, submerged), you are liable for the cost of the case.

 

PURCHASING YOUR RENTAL INSTRUMENT

Q. What is the purchase price of my instrument?

The purchase price of your instrument is equal to the Retail Price of that instrument.  For this info, give us a call, we're always happy to help! 

 

Q. How much of my rental payments may be applied toward purchasing an instrument?

Before factoring in taxes, 100% of every monthly payment applies toward the purchase of your rental!  

 

Q. Can I purchase a new instrument with my rental equity?

Yes, but only if the instrument you are currently renting was NOT new when you received it! 

 

Q. Can I purchase an intermediate-level instrument with my rental equity?

Yes and 100% of your rental equity will be applied! 


BILLING

Q. How am I billed?

The easiest method of payment is to supply us with a valid credit card (VISA, MC, Discover, or AMEX). Your credit card will be charged automatically on the 1 month anniversary date that your rental began.

We do NOT accept other forms of payment, such as cash and check. In our experience, these alternative methods of payment generally caused delays in the billing process or the absence of a paper trail and frustration for customers. For this reason, we only accept credit/debit cards.


Q. What EXACT day will I be billed?

We bill the credit card on file on a weekly basis determined by your original contract date. Refer to the following table for exact date specific to you:

Original Date of Contract Billing Date
Days 1-7 of the month 1st of the month
Days 8-14 of the month 8th of the month
Days 15-21 of the month 15th of the month
Days 22-31 of the month 22nd of the month

 

Q. If a rental is returned after its monthly bill date, can I receive a refund or credit?

You can avoid being billed for the following month if you return before your next billing date. However, we allow a 10-day grace period inc are something comes up and you can't return it on time for whatever reason. For example, if your next payment is due on the 1st, you have until the 10th to return the instrument and get your money back.

 

Q. What happens if I fall behind on my monthly payments?

If your monthly payment is not received on time, we will send a courtesy reminder (consisting of 1 email or letter and 1 automated phone call) that your payment is due. We will send 1 “reminder” per week as long as the payment is still due.

If we do not receive a response from you within 10 days of when your payment was due, a $10 Late Fee will be added to your account’s balance.

If we do not receive a response from you within 40 days of when your payment was due, we will send out a “Final Warning Letter” via certified mail. 

If we do not receive a response from you within 2 months of when your payment was due, we will send your file to the police, and you will be contacted by a detective. In addition, a 30% collection fee will be added to your account’s balance.  

Here is an example timeline for a customer who fails to submit their rental payment for 2 months:
(for illustration purposes only..actual amount may differ)

Date Customer AAA Band Rentals Total Amount Owed
Month 1, Day 1 Starts rental, pays 1 month (current month) $20.00 paid
 
Month 2 Continues to rent monthly
Day 1 Payment not received $20.00
Day 7 Payment not received Send courtesy reminder letter #1 $20.00
 Day 10  Payment not received  Charge Late Fee - $10.00
Rental Assurance coverage lapses!
 $20 + $10.00 =  $30.00
 Day 14  Payment not received  Send Courtesy Reminder Letter #2  $30.00
 Day 21  Payment not received Send Courtesy Reminder Letter  #3   $30.00
 Day 28  Payment not received  Send Final Warning Letter   $30.00
       
 Month 3  Continues to rent    
Day 1   Payment not received    $30.00 + $20.00 = $50.00
Day 7    Payment not received   $50.00
Day 10   Payment not received Charge 2nd Late Fee = $10.00   $50.00 + $10.00 = $60.00
Day 14   Payment not received    $60.00
Day 21   Payment not received    $60.00
Day 28   Payment not received  Charge 30% Collection Fee &/or small claims court.  $60.00 + 30% = $78.00



Q. Why do you want my e-mail address?

Our primary form of communication with you will be through email. Any emails you receive from "admin@aaabandrentals" MUST NOT be blocked, automatically sent to spam/junk folders, or unsubscribed from. We won't ever send promotional or spammy emails from this address.